Learn how to manage products, inventory, orders, returns, finances, messages, promotions, staff, point-of-sale operations, and store settings. These guides are written for Sri Lankan electronics sellers and use the current Whalewick seller dashboard. All examples avoid real transactions and account-specific information.
Whalewick Seller Help Center
Practical guides for Whalewick sellers
Getting Started with the Seller Dashboard
Learn the dashboard layout, navigation, reporting controls, and essential shortcuts.
Products: Create and Manage Listings
Create accurate electronics listings with media, specifications, pricing, stock, shipping, and SEO.
Inventory, Locations, and Brands
Track inventory, configure fulfilment locations, and work with approved product brands.
Orders and Manual Orders
Find orders, review payment and fulfilment status, and safely prepare manual orders.
Pre-orders
Configure eligible products for pre-order and monitor upcoming, delayed, and overdue orders.
Returns and Refunds
Apply the standard 14-day return period, review requests, inspect returned goods, and record outcomes.
Finances, Statements, Expenses, and Payouts
Understand balances, download statements, record expenses, and review payouts using the 0% marketplace-commission policy.
Customer Messages
Use the seller inbox to answer customer questions clearly and protect sensitive information.
Discount Codes
Create controlled percentage, fixed-amount, or free-shipping offers with dates and usage limits.
Product Boosts
Choose sponsored placement, dates, and budget, then measure impressions, clicks, and CTR.
Staff Accounts and Permissions
Add staff members and grant only the permissions required for their responsibilities.
Point of Sale (POS)
Select a location, find or scan products, check the cart, and complete in-store sales safely.
Store and Account Settings
Maintain the store profile, payments, sharing, messaging, notifications, shipping, and account security.
Whalewick seller policies
Returns: Whalewick’s standard return period is 14 days, subject to the published eligibility rules.
Marketplace fees: Whalewick marketplace commission is 0%. Sellers keep 100% of product-sale proceeds. Payment-processing and other third-party charges are separate external costs.
Internal review note: The seller screen labelled Owed to the marketplace currently contains wording that may conflict with the 0% commission policy for seller-collected orders. Do not rely on that conflicting wording; escalate any non-zero marketplace commission amount to Whalewick support.