Frequently Asked QuestionsFind quick answers to common questions about shopping, shipping, and returns.What is Whalewick?What can I buy on Whalewick?Does Whalewick sell products directly?Is Whalewick available outside Sri Lanka?What currency are prices displayed in?Do I need an account to place an order?How do I create an account?Can I save products for later?How can I reset my password?Who sells the products listed on Whalewick?Are Whalewick sellers verified?Can I see which seller is selling a product?Can different sellers sell the same product?Are used products allowed on Whalewick?How do I know whether a product is new, used, refurbished, or open-box?What payment methods does Whalewick support?Can I pay with Cash on Delivery?What is Pay at Store?Are online payments secure?Will Whalewick store my full card details?How can I check my order status?Can one order contain products from multiple sellers?Can I cancel an order?Why are products from the same order arriving separately?Who ships my order?Does Whalewick operate its own delivery service?How long does delivery take?Can I pick up my order from the seller?Who should I contact if my order is delayed?What is Whalewick's return period?When does the 14-day return period begin?Can I return a product because I changed my mind?What happens if I receive the wrong product?What if my product arrives damaged or defective?Who pays return shipping for an incorrect or defective product?Who approves returns?How long do refunds take?Do products on Whalewick include warranties?What types of warranties may be available?Where can I find the warranty information?Does Whalewick itself provide the product warranty?Can customers review products?Why are reviews important?Can sellers remove negative reviews?Who can become a Whalewick vendor?Can individuals sell products on Whalewick?What documents are required to become a seller?Do sellers need a Sri Lankan bank account?What products can vendors sell?Can vendors sell used or refurbished electronics?What commission does Whalewick charge vendors?Are payment-processing fees included in the 0% commission?Does Whalewick offer different vendor plans?What types of seller tools can plans include?Can I change my vendor plan later?When do sellers become eligible for payouts?How often are vendor payouts processed?Can Whalewick hold a seller payout?Can customers and sellers complete transactions outside Whalewick?Does Pay at Store count as an off-platform transaction?What happens if I have a dispute with a seller?How does Whalewick protect my personal information?Does Whalewick use cookies?Does Whalewick send marketing messages?How can I learn more about how my information is used?How can I contact Whalewick customer support?How can I contact Whalewick about privacy or legal matters?What should I do if a seller is behaving suspiciously?What if my question isn't answered here?
