Go to Orders > Returns.
Search by return number or order number.
Open the request and verify the customer, products, quantities, reason, and requested refund.
Apply Whalewick’s standard 14-day return period and the published eligibility rules.
Approve or decline based on the evidence and policy.
When goods arrive, inspect them and record what was received.
Update the return status and seller notes. The store administrator issues the refund.
Returns and Refunds
Review a return request
Use the Returns workspace
The Returns screen lists submitted requests. Open the correct request before recording inspection results or changing its status.
Important
The standard return period is 14 days. Sellers should not promise that a refund is complete until the administrator confirms it. Related guide: Orders and Manual Orders.